I stayed here for three nights and enjoyed the excellent service and delicious food at the traditional restaurant.

the hotel was ideal and pleasant, and the staff were responsive, appreciated the absolutely perfect location really close to shops and restaurants, the outskirts of the town and the city center and the gondola. brand-new and tastefully decorated room with nice view, i had a very good stay.

Everything great.

The location was particularly good, relatively close to Pirin Street.

This place is beautifully situated near restaurants, the city center, the gondola, and skiing, with the ski lift nearby.

the hotel is clean, very warm rooms, kind staff, the pool and spa are very good.

breakfast should be better for the category of this hotel

good organisation of the facilitas, execelent room, friendly staff,good food in the restorant.

The rooms here are new and offer a nice view, and the bar area is lovely, all set in a convenient and serene location while traveling to the area.

Everything was ok , only the underground parking was unavailable for the first 3 days on arrival. The large apartements are situated in large villas in the complex (video surveillance ) is necessary to walk to restaurant , spa and indoor swimingpool but exercise after supper is benefic. Food was more than enough and afordabale and tasty.

The restaurant Moderato was directed by a very unpolite and rigid head room , not welcoming.

Nice and helpful staff (even at the ski-storage room, which was by the way really cool with the boot-warmer), beautiful design of rooms and common areas, especially the Mehana has a great atmosphere with the wines and open fireplaces (also the food, the wines and the service were outstanding, for good value for money), our towels and sheets were changed even if not needed nor asked, breakfast table was huge and plenty of various and nice food. Room was warm (!!), even if it was -19 degrees outside at 9am. I would go back.

The only negative feeling is related to the spa, as the Hammam was out of order that week (however we had steam bath instead), and the resting area is too small for the size of the hotel and the number of people staying there (15 beds id the resting area and an other cca 15-20 places around the pool) - for some reason though we always managed to find a bed to lay down. Gym is in the same room with the pool - if someone is interested (I did not care). And it is true that no signs at all to give you directions, but you can always ask people in the street, everyone knows where the hotel is.

The facilities, such as the gym and spa, were excellent, and the traditional restaurant offered great service and delicious food, conveniently located next to the mall, ski lift.

The convenient location within walking distance to the mountain, ski lift, and shops made it easy for us to explore and the breakfast was delicious and reasonably priced.

clean room, nice pool and spa, good breakfast

Pool in different building than the apartments. The apartment blocks do not have elevators so you might need to climb 3 floors every time.

We stayed in a big and very confortable double room. In the traditional Mehana restaurant you can serve good food and drink.

The hotel have big problems with the cleanliness: during our 10 days in this hotel, our bathroom's floor wasn't wash never, the sheets was change only once and after my request and the carpet of the room was very dirty. All of these are not normally in a 4*hotel.

The restaurant at the resort had very good service and very good food. the location of the resort was marvellous and beautiful, within walking distance of everywhere I wanted to go. - the staff at the resort were nice.

The location of the hotel is on top of the hill with an excellent view over the entire town of Bansko. The personnel at the reception, restaurant and spa were very friendly. The rooms are nicely decorated and clean. The bathrooms were luxury and towel serviced every day. The breakfast was a buffet with a good selection. Overall, an excellent hotel for a relatively low price.